Frequently Asked Questions
Your questions deserve answers, and we’ve got them—fast, clear, and to the point. Whether you’re fine-tuning your man cave masterpiece, digging into our policies, or just need to get in touch, this is your go-to hub. Explore FAQs, connect with us, and let’s make your Elite experience exceptional.
Shipping & Returns
Navigating shipping and returns shouldn’t feel like a chore. We’ve simplified the essentials so you can focus on building your ultimate man cave. For full details, visit Our Policies.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase.
Who covers the return shipping costs?
Return shipping costs are the customer’s responsibility.
When will I receive my refund?
Refunds are processed to your original payment method after the returned item is inspected and approved.
Do you offer white-glove shipping service?
Specialized services like white-glove delivery may be available depending on the product and service needed. Contact us for more details.
What happens if my shipment is lost or delayed?
If your shipment is delayed or lost, contact us for assistance. We’ll work with the carrier to resolve the issue.
Orders
From tracking your order to making changes, we’ve got answers to ensure your shopping experience is as smooth as possible. For full details, visit Our Policies.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use it to monitor the delivery status.
Can I change or cancel my order?
If your order hasn’t been processed yet, contact us immediately.
When will my order ship?
Orders are processed within 1-2 business days. Shipping times vary based on your location but typically are between 2-14 business days.
My order arrived damaged. What should I do?
You may refuse the shipment. If you accept the delivery, be sure to note the damage on the delivery receipt, take photos of the damaged packaging and contact us immediately. We’ll assist you promptly to make it right.
Can I pre-order items that are out of stock?
Yes, certain items may be available for pre-order. Contact us to check availability and estimated lead and delivery times for pre-order products.
Products
Your man cave deserves nothing but the best. Here’s where we answer common questions about our products to help you make the right choice. Still curious? Contact us—we’re here to help.
Are all products covered under warranty?
Warranty coverage varies by product. Check the product description or contact us for details.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. Out-of-stock items will be clearly marked.
Can I customize the products I order?
Some products may offer customization options. Check the product details or contact us for specifics.
Do you offer installation or setup services?
Installation or setup services may be available depending on the product and location. Contact us for more information.
Policies
Transparency is our promise. From shipping to returns, warranties to payments, this is where you’ll find everything you need to know about how we do business. Clear, straightforward, and designed with you in mind—because the finer details matter when you’re building your empire. Explore our policies below, and if you have any questions, contact us.